Sometimes an order does not work out the way you hoped. We would rather fix it than lose you as a customer, so we have tried to keep this policy clear and fair. If anything below is unclear, call us and ask — we will walk you through it.

1. When You Can Return or Exchange

You can request a return or exchange if:

• The product arrived physically damaged

• The product has a manufacturing defect

• The fit or size is not right for you

• We sent the wrong item, colour, or size

• The parcel was lost or damaged in transit

• The product is materially different from its description or photos on our site

2. Time Limit

Requests must reach us within 7 calendar days of the delivery date.

One exception: if your parcel arrives damaged, or contains the wrong item, please report it on the day of delivery with photographs. Reporting the same day lets us raise a claim with the courier while it is still possible.

3. Condition of the Item

To be accepted, returned items must be:

• Unworn, unwashed, and unused

• In their original condition with all tags still attached

• Packed in the original packaging

• Accompanied by the original invoice or order number

We may decline a return where the item has been worn, washed, altered, damaged after delivery, or is missing its tags or packaging.

Items we cannot accept back

For hygiene reasons, the following cannot be returned or exchanged unless they arrive sealed and faulty:

• Innerwear and undergarments

• Socks

• Cosmetics and personal care products

Clearance and final-sale items are marked as such on the product page and are not eligible for return.

4. How to Start a Return

Contact us first — do not ship anything back before we have confirmed your request.

1. Give us your order number, the item concerned, and what went wrong. Send clear photographs for damaged, defective, or incorrect items.

2. We will confirm whether your request qualifies and tell you how to send the item back.

3. Pack it securely in the original packaging with the invoice and tags included.

4. Ship it to the return address we give you, or bring it to one of our outlets at [OUTLET ADDRESSES].

Keep your courier receipt until the return is resolved.

5. Exchanges

If you want a different size, colour, or product instead of a refund:

• Exchanges depend on stock availability at the time we receive your return.

• The replacement must be of equal or greater value than the original item.

• If the replacement costs more, you pay the difference.

• If the replacement costs less, we do not refund the difference — so choose something of similar value.

• If nothing suitable is in stock, we will offer a store credit or a refund instead.

Bringing an item to an outlet for exchange is subject to that branch having the item you want.

6. Refunds

Where a refund is due, we will process it after we receive the item and check its condition.

• Timeline: we inspect within [NUMBER] working days of receiving the item and issue the refund within [NUMBER] working days after approval.

• Method: refunds go back to the original payment method. For cash-on-delivery orders, we refund by bKash, Nagad, or bank transfer to an account in the name of the person who placed the order.

• Bank timing: how quickly the money appears depends on your bank or wallet provider, not on us.

If a return is rejected on inspection, we will contact you and ship the item back to you at your cost.

7. Who Pays the Shipping

We cover return shipping when the fault is ours:

• The item arrived damaged

• We sent the wrong item, colour, or size

• The item is defective

• The parcel was lost or damaged in transit

You cover return shipping when the reason is preference:

• The fit is not right

• You changed your mind about the colour or style

• You no longer want the item

Original delivery charges and COD fees are non-refundable unless the fault was ours, in which case we refund them in full.

8. Cancelled and Undelivered Orders

• You may cancel free of charge any time before your order is handed to the courier.

• If you have prepaid and we cancel your order for any reason — stock, pricing error, or delivery area — you receive a full refund including delivery charges.

• If a COD parcel is refused at the door or cannot be delivered after repeated attempts, we may restrict COD on your account for future orders.