Privacy Policy

Last updated: 11 September, 2026

Elegant Mart ("we", "us", "our") operates the website and the online store available through it. This policy explains what information we collect from you, why we collect it, how we use and protect it, and what rights you have over it.

By using our website or placing an order with us, you agree to the practices described here. If you do not agree, please do not use the service.

1. Who We Are

Company: Elegant Mart Address: Uttara, Dokhin Khan Dhaka Bangladesh, Bangladesh Email: elegantemart.info.co@gmail.com

We operate from Bangladesh and primarily serve customers within Bangladesh.

2. Information We Collect

Information you give us

When you create an account, place an order, or contact us, we may ask for:

• Your full name

• Email address

• Mobile number

• Delivery address, including area, district and postal code

• Billing address, if different from your delivery address

• Order details and any notes or instructions you send with an order

• Messages you send us through email, contact forms, or social media

We do not store your full card number, CVV, or mobile wallet PIN. Payments are processed by our payment partners, and we only receive a confirmation of the transaction along with a reference number.

Information collected automatically

When you browse the site, our servers and analytics tools record:

• IP address and approximate location

• Browser type and version

• Device type and operating system

• Pages viewed, time spent, and links clicked

• The page or search that referred you to us

• Date and time of each visit

Information from social login

If you sign in using Google or Facebook, we receive your name, email address, and profile picture from that service. We do not receive your password or post anything on your behalf.

3. How We Use Your Information

We use what we collect to:

• Process, pack, and deliver your orders

• Send order confirmations, shipping updates, and delivery notifications by SMS or email

• Handle returns, exchanges, refunds, and warranty claims

• Answer your questions and resolve complaints

• Maintain your account and order history

• Detect and prevent fraudulent orders and abuse of discount codes

• Understand which products and pages are popular so we can stock and design better

• Send offers and news about new arrivals, if you have opted in

You can stop marketing messages at any time by clicking unsubscribe in any email, replying STOP to an SMS, or emailing us. Transactional messages about an order you placed will still be sent, as they are necessary to complete the sale.

4. Who We Share It With

We share information only where it is needed to run the business:

We do not sell your personal data to anyone, and we do not rent our customer list to third-party marketers.

If our business is ever merged, acquired, or sold, customer data may transfer to the new owner. We will notify you before that happens and before any different privacy policy takes effect.

5. Cookies

Cookies are small files stored on your device. We use them to:

• Keep you logged in and keep items in your cart between visits

• Remember your preferences

• Measure traffic and understand how people use the site

• Show relevant ads on other platforms, where you have allowed it

Most browsers let you block or delete cookies through their settings. Blocking essential cookies will prevent the cart and checkout from working properly.

6. How Long We Keep It

• Order and invoice records: retained for as long as required under Bangladeshi tax and accounting rules, and to handle any later dispute or return claim.

• Account data: kept while your account is open. If you delete your account, we remove your profile but keep the minimum order records described above.

• Browsing and analytics data: typically kept in aggregated form only.

• Marketing contact details: removed from our lists when you unsubscribe.

7. Security

We protect your data using HTTPS encryption across the site, hashed passwords, restricted staff access on a need-to-know basis, and regularly updated server software.

No system is perfectly secure. We cannot guarantee absolute security, but we take reasonable commercial steps to protect your information and will inform you promptly if a breach affects your personal data.

Please keep your account password private. We will never ask for your password, card CVV, or mobile wallet PIN over phone, SMS, or messenger. If someone claiming to be from Elegant Mart asks for these, it is a scam — report it to us.

8. Your Rights

You may ask us to:

• Show you the personal data we hold about you

• Correct anything that is wrong or out of date

• Delete your account and associated data

• Stop sending you marketing messages

• Export a copy of your data

Log in to your account to update most details yourself, or email us at [SUPPORT EMAIL]. We will respond within 7 working days. We may ask you to verify your identity before acting on a request, and we may need to keep certain records where the law requires it.

9. Children

Our store is not intended for children under 13, and we do not knowingly collect their personal data. If you are a parent or guardian and believe your child has given us information, contact us and we will delete it.

10. Links to Other Sites

Our pages may link to other websites, including social media and payment pages. We are not responsible for their content or their privacy practices. Read their policies before sharing information with them.

11. Changes to This Policy

We may update this policy as our business or the law changes. The revised version will be posted on this page with a new "Last updated" date. For significant changes, we will notify account holders by email or a notice on the site. Continuing to use the service after a change means you accept the updated policy.

12. Contact Us

Questions about this policy or about your data:

Company: Elegant Mart Address: Uttara, Dokhin Khan Dhaka Bangladesh, Bangladesh Email: elegantemart.info.co@gmail.com